Careers

OPPORTUNITIES

Metalfab LTD offers great career opportunities within the field of manufacturing Fire Trucks.   The Metalfab team consists of welders, machinists, electricians, laborers, engineers and technologists, sales people, accounting personnel, and many other positions.  The Metalfab plant is located in Centreville, NB along the picturesque Saint John River Valley.


Customer Service/Warranty Representative

Metalfab Ltd. is a manufacturer of Fire Trucks with vehicles in service throughout Canada and the United States through multiple dealers.  Over more than 50 years, owners of Metalfab fire trucks know that each purchase is a partnership of protection for themselves and their communities.  Metalfab’s Customer Service Department is a key element in maintaining a quality relationship with the customer and also continuing the customer’s journey as started prior to the purchase.

Metalfab LTD is currently seeking a qualified applicant to join our team as a Customer Service/Warranty Representative.  This position works intensively with the customer, dealers, and various Metalfab departments (Sales, Quality Control, Production, Engineering, & Purchasing) to ensure that the unit remains in an operable condition and to maintain the customer’s level of satisfaction with the unit.  Inhouse training will be provided to the successful applicant.

Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, while working with the various internal departments provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Other duties as assigned

Requirements

  • Proven customer support experience or experience as a Client Service Representative an asset
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written skills
  • Enjoy working with others in a fast-paced environment
  • Bilingual – English and French an asset
  • Knowledge of the Fire Service and Fire Trucks an asset.

Metalfab Ltd. offers competitive wages, group health plan and a pension plan.

Send resume to Tara York @ tyork@metalfabfiretrucks.com


Electrical and Mechanical Assembler

Metalfab Ltd. is a manufacturer of Fire Trucks with vehicles in service throughout Canada and the United States through multiple dealers.  Over more than 50 years, owners of Metalfab fire trucks know that each purchase is a partnership of protection for themselves and their communities.

Metalfab LTD is currently seeking a qualified applicant to join our team as an Electrical and Mechanical Assembler.  The successful applicant will install mechanical devices and optional accessories on our Fire Trucks. This could include pumps, valves, linkages, doors, trays and other optional equipment required on a Fire Truck.

Familiarity with CAD drawings and the use of small hand tools and measuring devices would be necessary. Experience with the operation of various machine shop equipment, such as, shear, press brake, cut-off saws, etc. would be an asset. Training and/or experience as a Mechanic and/or Assembler would be an asset, but Metalfab will provide training as necessary to the successful applicant.

Metalfab Ltd. offers competitive wages, group health plan and a pension plan.

Send resume to Tara York @ tyork@metalfabfiretrucks.com

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